Last Updated on February 29, 2018

If you have any questions or inquiries, our dedicated support team is here to assist you. You can reach out to our customer support through the following channels:

1. Contact Form: You can use the contact form on our website to submit your questions. Simply provide your name, email address, and your message, and we’ll get back to you as soon as possible.

2. Email: Feel free to send us an email at []. Our support team will review your email and provide you with the information you need.

3. Live Chat: Look for the live chat feature on the bottom right of our website. Our support agents are available during business hours to chat with you in real time and address any concerns you might have.

4. Phone: If you prefer speaking over the phone, you can call our customer support hotline at [+250 785 453 645]. Our representatives will be happy to assist you.

We’re committed to ensuring your experience with our store is as smooth and convenient as possible. Don’t hesitate to reach out if you need any assistance or have questions about our products, the ordering process, or anything else related to car spare parts.

If you need to cancel or make changes to your order, we’re here to help. Here’s how you can go about it:

Cancellation or Changes Process:

1. Contact Customer Support: As soon as you decide to cancel or modify your order, reach out to our customer support team immediately. The quicker you contact us, the higher the chance we can accommodate your request.

2. Provide Order Details: When you contact us, provide your order number and any relevant information about the changes you wish to make. This will help us locate your order quickly and efficiently.

3. Review Possibilities: Our support team will assess your request and let you know what options are available. Depending on the order status and the nature of the changes, we’ll guide you through the next steps.

Cancellation and Change Scenarios:

1. Cancellation: If your order hasn’t been processed or shipped yet, we can likely cancel it without any issues. You’ll be refunded according to our refund policy.

2. Modification: Changes like updating shipping addresses, adding or removing items, or adjusting quantities might be possible if your order hasn’t been fully processed. Please note that some changes might require canceling the existing order and placing a new one.

3. Shipped Orders: If your order has already been shipped, we’ll work with you to explore options like returns or exchanges according to our return policy.

Keep in Mind:

– It’s crucial to act promptly. The sooner you contact us, the more flexible we can be in accommodating your request.
– Our ability to make changes or cancellations depends on the current status of your order and our processing timeline.
– Refunds, if applicable, will be processed based on our refund policy.
– Changes to custom or personalized orders may have different procedures and limitations.

Remember, your satisfaction is important to us, and we’ll do our best to work with you to resolve any order-related issues. Get in touch with our customer support team at [] or through our live chat for swift assistance.

We understand that sometimes returns are necessary. If you need to return a product, please follow these steps to ensure a smooth process:

Return Process:

1. Contact Customer Support: Begin by reaching out to our customer support team to initiate the return process. You can do this by sending an email to [] or using the contact information provided on our “Contact Us” page.

2. Provide Order Details: When you contact us, make sure to provide your order number, the product(s) you wish to return, and the reason for the return. This information will help us process your return more efficiently.

3. Receive Return Authorization: Our support team will guide you through the return process and provide you with a return authorization number (RA number) if applicable. This number is essential for tracking your return and ensuring proper processing.

4. Package the Product: Carefully package the product you’re returning to prevent any damage during transit. Include the original packaging, accessories, and any documentation that came with the product.

5. Labeling: Attach the return label provided by our customer support team. This label will have the necessary return address and your RA number.

6. Ship the Product: Send the package back to us using a shipping method that provides tracking and insurance. This helps ensure the package’s safe arrival.

Important Notes:

– Returns must typically be initiated within a specified period from the date of purchase, as outlined in our return policy.
– Some items, such as certain electronics or personalized products, may have different return procedures and restrictions. Be sure to review our return policy for specific details.
– Returns without an RA number may not be accepted or could experience delays in processing.
– Refunds will be processed according to our refund policy after we receive and inspect the returned item.

Before initiating a return, please review our return policy on our website to understand the eligibility criteria, return window, and any applicable fees. If you have any questions or need assistance throughout the return process, our customer support team is here to help. Contact us at [] or use our live chat for quick assistance.

The delivery time for your package can vary based on several factors, including the shipping method you choose, your location, the destination of the package, and any potential delays that might occur during transit. Here are some general guidelines to help you understand the estimated delivery time:

1. Shipping Method: The delivery time depends on the shipping method you select during checkout. Standard shipping usually takes longer than expedited or express shipping options.

2. Location: The distance between the origin and destination plays a crucial role in determining the delivery time. Deliveries within the same country might be faster than international shipments.

3. Destination: If the package needs to go through customs for international shipments, it can add to the delivery time due to processing and clearance procedures.

4. Processing Time: After placing an order, the online shop might need some time to process and prepare the items for shipping. This processing time can vary depending on the shop’s policies and workload.

5. Courier or Shipping Company: Different couriers and shipping companies have varying delivery schedules. Some offer faster delivery times, while others might take longer but are more economical.

6. Weekends and Holidays: Deliveries are often affected by weekends and public holidays, which might extend the estimated delivery time.

7. Tracking Information: If the online shop provides tracking information, you can monitor the progress of your package and get a more accurate idea of when it will arrive.

8. Weather and Unforeseen Circumstances: Adverse weather conditions, natural disasters, or other unforeseen events can lead to delays in the delivery process.

9. Customs Clearance (for International Shipments): If your package is crossing international borders, it might be subject to customs inspections, which could cause additional delays.

To get a more precise estimate of the delivery time for your specific order, it’s recommended to check the online shop’s shipping information or contact their customer service. Many online shops provide an estimated delivery time range during the checkout process, and you can often opt for faster shipping methods if you need your package to arrive sooner. Keep in mind that delivery estimates are usually just estimates and not guaranteed delivery dates, as unforeseen circumstances can impact the timeline.

We offer a variety of shipping methods to cater to your needs:

1. Standard Shipping: This is our regular shipping option, delivering your items within the estimated timeframe. It’s a cost-effective choice for non-urgent orders.

2. Expedited Shipping: If you need your items sooner, you can choose expedited shipping. This method is faster than standard shipping and is ideal for time-sensitive orders.

3. Same-Day or Next-Day Delivery: For immediate needs, we provide same-day or next-day delivery services in select areas. This option is perfect when you require your items as quickly as possible.

4. International Shipping: We offer shipping to various international destinations. Delivery times may vary depending on the destination country and customs procedures.

5. Store Pickup: If you prefer to avoid shipping fees altogether, you can opt for store pickup. Your order will be prepared and ready for you to pick up at our designated location.

6. Express Courier Services: For premium delivery, we partner with renowned courier services to offer a seamless and rapid delivery experience. This option is ideal for important or valuable shipments.

If you encounter any issues or have questions about canceling or changing your order, our dedicated customer support team is here to assist you. Our knowledgeable representatives are ready to help you navigate the process and provide solutions tailored to your situation. You can reach our customer support through the following methods:

1. Phone: Call our customer support hotline during our business hours to speak directly with a representative. They will guide you through the steps and address any concerns you may have.

2. Live Chat: Access our website’s live chat feature to chat in real time with a support agent. This is a convenient option for quick inquiries or clarifications.

3. Email: Send an email to our customer support email address. Provide details about your order and the changes you’d like to make, and our team will respond with guidance on how to proceed.

When contacting support, it’s helpful to provide your order number, the items you wish to change or cancel, and any relevant information that will assist the support team in identifying your order quickly. Our primary goal is to ensure a smooth and satisfactory experience for you, and we appreciate your patience as we work to resolve your inquiry.


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